PRIVACY POLICY
Hybrid Airway Solutions | Effective 5 August 2026
Your privacy matters. This policy explains how Hybrid Airway Solutions collects, uses, stores and protects personal information when you use our website, contact us, make a booking or receive services from us.
1. Who we are
Hybrid Airway Solutions is operated by Opsel Pty Ltd (ABN 90 164 359 700). In this policy, “we”, “us” and “our” mean Hybrid Airway Solutions and Opsel Pty Ltd.
We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
2. Information we collect
We collect only information reasonably needed to respond to you, arrange appointments, provide care and operate our practice.
Website and enquiry information
· Name, telephone number, email address and the information you include in an enquiry.
· Information about the service or appointment you are seeking.
Patient and clinical information
· Identity, contact, appointment, health and treatment information needed to provide safe and appropriate care.
· Payment and invoice information where relevant. Card payments are handled through our approved payment providers rather than through the general website contact form.
Website-use information
· Standard technical information, such as browser type, device type, IP address, pages visited and website activity. This may be collected through Squarespace and essential cookies used to operate the website.
Please do not send detailed medical information, test results, Medicare details or payment-card details through our general website contact form. Use our secure booking or clinical process instead.
3. How we use information
· respond to enquiries and arrange appointments;
· provide assessment, treatment, follow-up care and patient communications;
· manage our clinical, administrative and legal responsibilities;
· process payments and maintain appropriate records;
· improve our services and website; and
· send service updates or marketing only where you have agreed, or where permitted by law.
You may opt out of non-essential marketing communications at any time.
4. Online bookings, telehealth and Halaxy
We use Halaxy for online booking, practice management and telehealth. Depending on your appointment type, Halaxy may be used for in-person bookings, secure video consultations, telephone consultations, clinical records, invoices and payments.
Halaxy describes its Australian service as using encryption for data in transit and at rest, with Australian data storage and backups. Its practices and service terms may change, so patients can review Halaxy’s own information below.
Halaxy Security information: https://www.halaxy.com/article/security
Halaxy Privacy information: https://www.halaxy.com/article/privacy
No online system can guarantee absolute security. We take reasonable steps to protect information and use secure clinical systems for health information wherever practical.
5. When we may share information
We do not sell personal information. We share it only where necessary for your care, our legal obligations or the operation of our practice.
· health practitioners and providers involved in your care;
· service providers supporting our website, bookings, telehealth, clinical records, payment or information-technology systems;
· insurers, government agencies, regulators or other parties where required or permitted by law; or
· another person or organisation where you have consented.
We expect service providers to handle personal information appropriately for the services they provide.
6. Website, Squarespace and cookies
Our website is hosted through Squarespace. Like most websites, Squarespace and essential website technologies may collect limited technical information needed to operate, secure and improve the website.
We may use cookies and similar technologies to make the website work properly and understand general website use. You can manage cookies through your browser settings. If we introduce optional analytics, advertising or tracking tools, we will update this policy and provide any required notice or consent options.
Some website and technology providers may process information outside Australia. Where this occurs, we take reasonable steps to use reputable providers and protect personal information in accordance with applicable privacy requirements.
7. Keeping information secure
We use reasonable administrative, technical and physical safeguards to reduce the risk of misuse, loss, unauthorised access, alteration or disclosure of personal information.
Access to clinical information is limited to people who need it for your care or to operate the practice. We also limit contractor access to website systems and do not store detailed patient or device-registration information in Squarespace.
8. Accessing or correcting your information
You may ask to access or correct personal information we hold about you. Please contact us using the details below. We may need to verify your identity before responding.
We will respond within a reasonable time and aim to resolve access or correction requests within 30 days where practicable.
9. Data breaches
If a privacy or data-security incident occurs, we will investigate it promptly, take steps to contain it and comply with applicable notification requirements. If a breach is likely to result in serious harm, we will act in accordance with the Australian Notifiable Data Breaches scheme.
10. How long we keep information
We keep personal and health information for as long as required for healthcare, legal, professional and business purposes. When information is no longer required, we will securely destroy it or de-identify it where appropriate and lawful.
11. Links to other websites
Our website may link to external websites, including Halaxy, research articles and other service providers. We are not responsible for the privacy practices of external websites. Please read their privacy policies before providing personal information.
12. Privacy concerns or complaints
If you have a question, concern or complaint about privacy, please contact us first. We will investigate and respond in a reasonable time.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
OAIC privacy complaints: https://www.oaic.gov.au/privacy/privacy-complaints
13. Contact us
Hybrid Airway Solutions
Suite 66, Level 4, Wexford Medical Centre
3 Barry Marshall Parade, Murdoch WA 6150
Telephone: 08 6118 5629
Fax: 08 6147 6514
Email: contact@hybridairwaysolutions.com
14. Changes to this policy
We may update this Privacy Policy from time to time. The current version will be published on our website with its updated date.